FAQs

RAYTEEN works Monday-Friday from 9:00 to 17:00(GMT+8). It is for sure we‘ll have some holiday for some major holiday(e.g., Spring Festival), which can be obtained from our web “NEWS”.

It is easy to make an inquiry that copy any product links and send to us. It would better if you could wrote down the special requirements on the products so we can match well.

This is a complex question because different product owns different MOQ. Besides, MOQ is determined by the items you ordered, the packing way you choose etc.

We have two different quality standards, one is high quality stand product line, which suits high-end consumers, the other is economic line that suits price sensitive users.

Here, we have two ways to work with, one is to make OEM job for you on condition that we can receive the permission sheet and brand registration file, the other is to be our agent and sell our brand products.

1. Please send me all order details(items, item quantity, shipping address, ideal shipping date etc.).
2. We’ll confirm with you on all things and issue an proforma invoice.
3. Please pay the deposit and send us the bank bill after you paid.
4. We’ll commence mass production once everything confirmed.
5. You’ll be notified once order produced well for your further inspection and balance payment.
6. Ship whole order as advised.

Usually, the price we quoted are FOB Nanjing, China if you have no any special request. FOB Shanghai and FOB Ningbo is workable if you like.
We can also handle with CFR or CIF price term if you prefer.

We accept Telegraphic Transfer(T/T), Transfer deposit for order commencement, balance need to be paid before shipment.
We also accept L/C as payment way.

Delivery time varies from order to order, in other words, we need to check order and our capacity at that time. Usually, we can finish production within 8 weeks since the receipt of deposit.

All products manufacture by RAYTEEN enjoy one year warranty since B/L date.

You can check “CONTACT” and choose one of the easiest way you think, we’ll contact you for around 7 working days since you contacted.

It is much appreciated and warmly welcomed to have your great idea on product, we’ll give you a reasonable award once your idea adopted.

Quality oem Partner

  • 4x4 off-road recovery experience since 1988
  • 6 modern factories & 2317 qualified workers
  • Working with TOP 46 world-renowned brands
Quality Control

All RAYTEEN products must undergo 7 rounds inspection or testing before shipment to ensure complete right.

Research & Development

Continuous R&D ensures RAYTEEN products' safety and uniqueness. All R&D staff own Master's degree.

Perfect Service

We offer 7x24 hours after-sales service rega -rdless of time gap may exist there to ensure you are peace of mind.

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